:root{--bg: #f5f6f8;--panel: #ffffff;--border: #e2e5ea;--text: #1c2430;--muted: #68727f;--primary: #0b5fff;--primary-dark: #0847bf;--danger: #d0342c;--ok: #1a7f37;--warn: #b45309;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-size:14px}a{color:var(--primary);text-decoration:none}.layout{display:flex;min-height:100vh}.sidebar{width:220px;background:#101826;color:#cfd6e0;padding:16px 0;display:flex;flex-direction:column;gap:2px;flex-shrink:0}.sidebar .brand{color:#fff;font-weight:700;font-size:16px;padding:8px 20px 16px}.sidebar a{color:#cfd6e0;padding:10px 20px;display:block}.sidebar a.active,.sidebar a:hover{background:#1c2942;color:#fff}.sidebar .spacer{flex:1}.sidebar .user{padding:12px 20px;font-size:12px;color:#8b96a5;border-top:1px solid #24334d}.sidebar button{margin:8px 20px}.content{flex:1;padding:24px 32px;max-width:1200px}h1{font-size:20px;margin:0 0 16px}h2{font-size:16px;margin:24px 0 8px}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;margin-bottom:24px}.card{background:var(--panel);border:1px solid var(--border);border-radius:8px;padding:16px}.card .num{font-size:28px;font-weight:700}.card .label{color:var(--muted);font-size:12px;margin-top:4px}.card.alert .num{color:var(--warn)}table{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--border);border-radius:8px;overflow:hidden}th,td{text-align:left;padding:9px 12px;border-bottom:1px solid var(--border);vertical-align:top}th{background:#f0f2f5;font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted)}tr:last-child td{border-bottom:none}.badge{display:inline-block;padding:2px 8px;border-radius:10px;font-size:12px;background:#e8ebf0}.badge.resolved,.badge.resolved_via_escalation{background:#d6f0dd;color:var(--ok)}.badge.escalated,.badge.menu_sent,.badge.open{background:#fdf0d7;color:var(--warn)}.badge.failed,.badge.dismissed{background:#fbdcda;color:var(--danger)}form.panel,.panel{background:var(--panel);border:1px solid var(--border);border-radius:8px;padding:16px;margin-bottom:16px}label{display:block;font-size:12px;color:var(--muted);margin:10px 0 4px}input,select,textarea{width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:6px;font-size:14px;background:#fff;color:var(--text)}input:focus,select:focus,textarea:focus{outline:2px solid #bcd2ff;border-color:var(--primary)}button{background:var(--primary);color:#fff;border:none;border-radius:6px;padding:8px 14px;font-size:14px;cursor:pointer}button:hover{background:var(--primary-dark)}button:disabled{opacity:.5;cursor:default}button.secondary{background:#e8ebf0;color:var(--text)}button.danger{background:var(--danger)}button.small{padding:4px 10px;font-size:12px}.row{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap}.row>*{flex:1;min-width:140px}.row>.fit{flex:0 0 auto;min-width:0}.error{color:var(--danger);margin:8px 0}.muted{color:var(--muted)}.login-wrap{display:flex;align-items:center;justify-content:center;min-height:100vh}.login-box{width:340px}.timeline{list-style:none;padding:0;margin:0}.timeline li{padding:8px 0 8px 16px;border-left:2px solid var(--border);margin-left:8px}.timeline .time{font-size:12px;color:var(--muted)}pre.payload{background:#f0f2f5;padding:8px;border-radius:6px;font-size:12px;overflow-x:auto}.badge.lead-nuovo{background:#e0ecff;color:var(--primary-dark)}.badge.lead-in_qualificazione,.badge.lead-qualificato{background:#e8ebf0}.badge.lead-caldo{background:#ffe3d3;color:#c2410c}.badge.lead-preso_in_carico{background:#ede4ff;color:#6d28d9}.badge.lead-chiuso_vinto{background:#d6f0dd;color:var(--ok)}.badge.lead-chiuso_perso{background:#fbdcda;color:var(--danger)}.lead-layout{display:flex;gap:16px;align-items:flex-start}.lead-chat{flex:1.6;display:flex;flex-direction:column;min-width:0}.lead-side{flex:1;min-width:260px}.chat-scroll{max-height:60vh;overflow-y:auto;padding:4px}.bubble-row{display:flex;margin:6px 0}.bubble-row.left{justify-content:flex-start}.bubble-row.right{justify-content:flex-end}.bubble{max-width:75%;padding:8px 12px;border-radius:12px;font-size:14px;line-height:1.4;white-space:pre-wrap;word-break:break-word}.bubble.lead{background:#eef1f5;border-bottom-left-radius:4px}.bubble.rinaldi{background:#dcebff;border-bottom-right-radius:4px}.bubble.human{background:#ede4ff;border-bottom-right-radius:4px}.bubble-role{font-size:11px;font-weight:700;color:var(--muted);margin-bottom:2px}.bubble-time{font-size:10px;color:var(--muted);margin-top:4px;text-align:right}.composer{display:flex;gap:8px;margin-top:10px}.composer input{flex:1}code{background:#f0f2f5;padding:1px 5px;border-radius:4px;font-size:13px}